Updated: Apr 12, 2020
Contact centers are on the front line of how organizations are responding to the Coronavirus. However, with approximately 90% not yet deployed in the cloud*, they are unable to burst to support the onslaught of inbound demand. Coupled with their lack of capabilities to support an at-home agent model, it is clear that contact centers are stretched way too thin as they look to handle this global crisis.
The optimal Contact Center as a Service (CCaaS), an immediate pathway to the cloud empowers your organization to handle the spikes in call volumes and usage in response to this current crisis (and what may come next) and can be implemented in as little as 48 hours.
Doing so provides organizations of any size access to unlimited scalability, better uptime and ability to offload contact center bursts through peak periods to new agents remotely. It also ensures business continuity for both agents and customers alike while scaling either to support additional locations and/or remote work arrangements – anywhere in the world. See how it works; supercharge your Contact Center!
Gain the value of Dynamic as your IT advisor and ask us about our Partners (like Serenova, Evolve IP, RapidScale, NICE InContact, and many others) who can immediately scale a solution while maintaining your business’ continuity. We can help you in this time of uncertainty, email Cloud@DynamicTelecom.com or call 919-577-2703 and one of our experts will get in touch to help you quickly get up and running.
*Gartner, “Magic Quadrant for Contact Center as a Service, North America.” Drew Kraus, Steve Blood, and Simon Harrison. Gartner, Inc. October 15, 2019.