Shipments, returns and restocking fees

Your order shipment

Dynamic Telecom can ship your order via UPS or FEDEX, overnight or economical ground service. Most orders are shipped within 24 business hours of receipt. If not, you will be notified by your sales representative and given a projected ship date for your order. For your convenience, shipping fees include handling and packing fees; these charges are prepaid and added to your invoice. You will only be invoiced for the equipment we have shipped.  Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.

To save you money, we advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping, handling and packing fees will apply to each of your orders.

Boxes are amply sized and your items are well-protected; special care is taken to protect fragile products from damage once they leave Dynamic Telecom, Inc.



Returns

Return Merchandise Authorization numbers (RMA's), for goods damaged or defective (refurbished or new/unused/out-of-box), are issued by phone, fax or e-mail. Please include the RMA numbers on the return label of each carton of merchandise returned; if the RMA number is not included the shipment may be refused and returned. Dynamic Telecom must receive returns within the period set forth in the RMA; all defective equipment must be packaged with comparable high standards that they were received from Dynamic Telecom (original boxes and packaging is not required but may be used). RMAs may not be issued and returns may NOT be accepted for merchandise not currently stocked or which were special ordered. In these rare instances, merchandise credit will be issued.

Restocking, cancellation and refusal fees

In Stock items are subject to 10% of the invoice amount. Order refusal or cancellations will be charged for shipping and handling fees, plus 15% of the invoice amount.