New Products

Products that are purchased by Dynamic Telecom directly from the Original Equipment Manufacturer or its Authorized Distributor "as new" or "like new" are considered new, and carry any appropriate new part warranty from the manufacturer.

Refurbished Products

Refurbished products are those that are not new, but have been refurbished by Dynamic Telecom or the manufacturer to approximately new condition. All refurbished phones also include new handset and line cords. Refurbished products offer the look and functionality of new products but at a much lower price. And all refurbished products are offered with the standard Dynamic Telecom warranty of material and workmanship.

Backorders

Products that are normally carried by Dynamic Telecom, but are currently not available may be purchased on Backorder. A backordered purchase will be shipped when the product is received, and no charges will be made until the order is shipped. Placing a product on Backorder ensures that it will be shipped at the earliest possible time. Backorders may be canceled at any time prior to the actual shipment. When possible, a projected availability date (ETA) will be displayed to inform the customer of the projected availability date of the part.

Warranty

All of our hardware is backed with a one-year warranty from Dynamic Telecom. Some items are backed with a two-year manufacturers' warranty. Every item sold or repaired receives a Dynamic Telecom serial number and is tracked in our computerized system which allows us to monitor the warranty period for every product we sell or repair.

Returns

Return Merchandise Authorization numbers (RMA's), for goods damaged or defective (refurbed or out-of-box) are issued via telephone, fax or e-mail. RMA numbers MUST be visible on the return label of each carton of merchandise returned, otherwise the shipment will be refused. Returns must be received by Dynamic within the period set forth in the RMA, and out-of-box defectives must be in the manufacturers original packaging and carton. RMA's will NOT be provided for merchandise not currently stocked or special ordered - instead - a credit for merchandise only will be issued.

Restocking Fees

In Stock items are subject to 10% of the invoice amount. Order refusal or cancellations will be charged for shipping and handling fees, plus 15% of the invoice amount.

Shipping

Dynamic Telecom can ship your order via UPS or FEDEX, overnight or economical ground service. Most orders are shipped within 24 hours of receipt. If not, you will be notified by your sales representative and given a projected ship date for your order. For your convenience, charges for shipping are prepaid and added to your invoice. You will only be invoiced for the equipment we have shipped.

Service & Installation

Certified technician support for Norstar systems is provided at $75 per hour. Dynamic Telecom offers substantial discounts for customers who sign service contracts or purchase prepaid blocks of time for technical support. These blocks can be used over an indefinite period of time and provide lower cost service on an as needed basis.

Payment Terms

Upon approval of a credit application, Dynamic Telecom offers net 30 terms to our customers. To help streamline the process for our customers, we also accept payments using your Visa, Mastercard, or American Express credit card.