Training

Customers with a knowledgeable staff have fewer problems. Our relationship with the customer doesn't stop once a system is installed. With help from our professional training partners, your staff can be trained on how to use the system at the time of installation.

• Promotes quality implementation.
• Telephone etiquette.
• Live classroom with your system prior to cutover of your system.
• Separate one-on-one console training.
• Separate contact center training with one-on-one for supervisors and agents.
• One-on-one advanced reporting training for contact center managers.
• Involves all employees and managers.
• Train on new user commands.
• Optimal size of classrooms is no more than 15 users per class.
• Customer designed custom training by department.
• First Day of in service support; answer any question, make or modify changes to system.
• Customer training material provided for each user and application purchased.
• TTY/TDD training customer tailored to the needs of each customer with custom TTY/TDD handouts.
• Eliminates service calls due to user errors.
• Training that covers all work shifts.
• Follow up as needed.
• Offer online help tools.