Siemens® Maintenance

Our partners’ specialization in Siemens Maintenance and Support provides the resources to service and repair your entire network big or small, enabling you to focus on running your business.  We understand that communications systems are vital to the success of every business.  We also know that mission critical communication solutions require a comprehensive portfolio of services and support to manage converged environments of all sizes.  When you have a Siemens Maintenance Service Support Agreement, you are provided with the total protection you need to support maximum uptime and reliability of your Siemens system.  From coast-to-coast, working together, we are committed to providing you with the best service and support in the industry.  Our Siemens maintenance service includes:

  • 24/7 Remote Maintenance & Monitoring
  • On-Site Maintenance Technician With Intelligent Dispatch
  • Annual Preventive Maintenance Service Visit
  • Emergency Response: 2 to 4 hours for major troubles/next day for minor troubles
  • Unlimited Help desk Support
  • Access to Manufacturer's Tier 3 & Tier 4 Engineers
  • FREE Parts Replacement & Labor
  • Emergency Service: basic phone service within 24 hours of notification/priority queuing for replacement
  • Carrier Interface Support
  • Training Support

Voice/Data Integration Support

Converged engineers will work closely with your IT staff throughout the installation and provide remote integrated VoIP network support and monitoring during the entire contract period. Our partners have extensive capabilities in the area of Data, Data Security and Networking and can leverage vast resources both internally and through partner relationships including:

  • Siemens
  • Enterasys
  • 3Com
  • Microsoft
  • Cisco Systems