Return Merchandise Authorization numbers (RMA's), for goods damaged or defective (refurbished or new/unused/out-of-box), are issued by phone, fax or e-mail. Please include the RMA numbers on the return label of each carton of merchandise returned; if the RMA number is not included the shipment may be refused and returned. Dynamic Telecom must receive returns within the period set forth in the RMA; all defective equipment must be packaged with comparable high standards that they were received from Dynamic Telecom (original boxes and packaging is not required but may be used). RMAs may not be issued and returns may NOT be accepted for merchandise not currently stocked or which were special ordered. In these rare instances, merchandise credit will be issued.

Restocking, Cancellation and Refusal Fees

In Stock items are subject to 10% of the invoice amount. Order refusal or cancellations will be charged for shipping and handling fees, plus 15% of the invoice amount.